You can go to www.airfrugal.com and click on the check your reservation link. View your reservation, and on the bottom of this page you will find out if the ticket is either a paper or electronic ticket.

We advertise on many websites. We post deals for travel on dates that travelers have actually purchased from us. Because of the dynamic nature of pricing and availability, the prices are in a constant state of change. Our objective is to show you sample fares and you should use our booking engine to check exact fares.

Our discounted airfares tend to be lower than bereavement, student, and senior fares offered by the airline. If you would like to check these fares, please contact the airline directly.

Some airlines allow you to upgrade our tickets to business or first class tickets using miles. However, some airlines do not. If you like to find out, contact that airline and ask them if they are able to upgrade bulk tickets.

Most airlines allow you to accrue miles with our tickets. However, some airlines do not. If you would like to know, contact that airline and ask if you can collect miles for bulk tickets.

All tickets we sell are coach class unless otherwise specified. In many cases, we book in the lowest category of coach known as bulk or consolidator tickets to get you the lowest price.

In some cases, we negotiate special fares with airlines that require us to hide the name of the airline. These tickets are also more restrictive than other tickets and are always non-refundable.

This error refers to a specific fare and itinerary that is showing available when we initially search that airlines system. However, when we try to reconfirm it the flight is not actually there. This usually happens when the link to the airline system goes down. We recognize how frustrating this can be when you are trying to book an itinerary and we are working with the airlines to improve the links.

No, the airline chooses what kind of ticket that must be issued. In some cases, we are able to make an electronic ticket from a ticket that was originally paper ticket by calling the airline.

During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day, based on demand for the flight and the airlines' right to modify them at any time.

We monitor these changes closely and make every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue. In that case, clicking "Select" will display the most up-to-date fare.

The answer depends on whether you will be able obtain a copy of your marriage certificate prior to departure.

If you are not able to get a marriage certificate:

You may reserve your vacation in your maiden name and carry proof of citizenship that reflects your maiden name.

If you are able to get a marriage certificate:

You may reserve your vacation in your married name and carry proof of citizenship that reflects your married name. Please note that if you are carrying several types of identification reflecting different names, it is suggested that you also carry a copy of your marriage certificate to document your name change.

Some airlines do not take some credit cards. For example, some airlines do not take Discover or Diners club. If this message is received during the booking process, we will hold the reservation until a new credit card can be updated. However, we can not guarantee the fare until the time of ticketing.

No. We do not allow customers to place reservations on hold. All tickets require instant purchase.

No. We only take major credit cards because all tickets are instant purchase and must be issued on the same day.

No. These must be used with the airline directly.

We do not offer fares on these airlines since they do not participate in our general distribution system. We are actively working to expand them into our searches in the future.

We only sell tickets that originate from the US. We do plan to open offices in many other countries in the near future to offer our low priced airfares.

No, at least one adult needs to travel in the itinerary.

In some cases, an UNABLE or UNCONFIRMED segment comes back from the airline. In most cases, this means that the class of service was oversold by the airline and their computer system recognized the error. As a result, the airline is unable to fulfill the request. This is a rare occurrence in the day of airline automation but it does happen. When it happens prior to the ticket being issued, we simply cancel the reservation and reverse the credit card charges. When it happens after the ticket has been issued, we can sometimes contact the airline and push them to honor the reservation. However, it is not guaranteed that they will.

In today age of rampant Internet fraud, we need to insure that the person purchasing tickets for suspect transactions is really who he or she says. So, we have multiple tests and procedures to protect credit card holders. We realize that this causes inconveniences to our customers and creates more work for everyone involved but we feel it is our duty to do everything possible to combat fraud.

Due to the high amount of fraud that we see in the use of Third Party credit cards we carry an insurance service that we requires a $30 contribution for each ticket that a third party credit card is used. A third party credit card is when Person A buys a ticket from Person B and they are not related.

In some cases, we are required to break the total charge into 2 separate charges that total the amount that you agreed to pay. You are not being charged any more than you agreed to pay.

We make attempts to notify you of flight changes, we are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline prior to departure. Also, you can use check your reservation on our website.

You can view them on our website by going to the home page and clicking on the Cancellation Policy link.

REQUEST CHANGE - Request a change before the first travel date.
-CHANGE FEE - Pay a fee of $200 per ticket (for Domestic Flights) and $350 per ticket (for International Flights)
-DIFFERENCE IN FARE - Additionally, if the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference.
-Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets)
-Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. Changes are not permitted on the day of the scheduled flight or after.
* ALL TICKETS TO ASIA ARE NON-CHANGEABLE
* ALL BRITISH AIRWAYS TICKETS ARE NON-CHANGEABLE

Even though you have a confirmed seat on your flight, we always encourage you to confirm your flight with the airline on their web site or on their 800 number. Sometimes schedules change or flights are cancelled and we are not notified. So it is best that you contact the airline to check. Also, some smaller international airlines require that you reconfirm your flight.

Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time. We monitor these changes closely and make every effort to keep our fare displays as current as possible. At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested.
Please note: If you should find a lower fare after purchasing a non-refundable ticket, we will not be able to issue a credit for the difference in price.

Our booking engine allows you to request the type of seat you would like to have during the booking process. However, we can not guarantee that the seat type will be available. We pass your request to the airline and the airline assigns your seat. You can view your seat assignment on the check your reservation link on our website. Also, you can call the airline directly to make any changes to your seat assignment.

Your credit card will be charged as soon as the e-ticket is issued. Generally, tickets are issued instantly after you make the air travel purchase.

The general rule of thumb if you're checking baggage: For domestic flight, check-in at least 90 minutes prior to departure time. International travel: requires check-in anywhere from two to three hours prior to departure. Check with the airline you are traveling on. You may want to allow more time if you're traveling out of a major airport during peak periods. Major airlines may offer check-in via e-ticket kiosks or curbside. Each airline has its own regulation and we highly advise that you check with the airline you are traveling on for the required advance check-in time.

Please check directly with the airline for their specific policy.

The airlines must have an agreement to handle and transfer baggage, as well as assist you in the event of flight delays or cancellations. If you are flying on more than one airline to get to your destination and are checking baggage, ask the originating airline if your baggage can be checked through to your final destination and will they transfer your baggage to the next/other airline. If the airline says no, you'll have to claim your baggage from the originating airline and re-check it with the next/other airline each time you change airlines.
Please note: If you need to make changes en-route due to cancellations or delays, you will need to take your ticket to the originating airline for assistance.

No. These must be used with the airline directly.

The formal rule if you miss your initial flight is that you lose the entire value of the ticket. However, some airlines will make an exception and let you fly stand-by on that same day. This is at the discretion of the airline.

If you miss your flight because of delayed flight caused by the airline then the airline is responsible for find you another way to reach your destination. Please contact the airline directly.

The length of time that is usually required to go through the process is about 6 to 8 weeks.

For rules and contact information, please consult your original hotel confirmation print-out or email. For cancellations or viewing a reservation, please contact the hotel directly. If you have already attempted these steps, please see the IAN customer support at this link: If this does not resolve your question, such as the hotel says you need to contact your booking agent for a refund, then customers in the US should call 1-800-780-5733 and press 2 ; in Europe:00-800-60-99-60-99 (email: reply@travelnow.com). Do not use the above phone number or email address for "airfare-only" bookings or questions unrelated to hotels, since the staff will be unable to forward your call or your email. Also, please do not email any other Airfrugal email addresses about a hotel you booked, as only our hotel fulfillment partners have access to the reservation.

The most common question is "why did I get charged insurance on the car when I do not remember selecting insurance?" Most of the time, this would be because you are not allowed to rent a car in some countries without the extra insurance. Otherwise, perhaps you did not see a click box that was pre-checked and you never unchecked it. In any case, no charges were made without first showing you the true total before you completed purchase.

For any further questions on car rentals, please consult your original car rental confirmation print-out or email. For cancellations or viewing a reservation, you may contact the car rental agency directly, which is often noted in your original car rental confirmation email.

If the car rental company is referring you back to your booking agent, there is further support as follows:. You may email car rental booking partners at reply@travelnow.com or customers in the US should call 1-800-780-5733 and press 2 (Europe 00-800-60-99-60-99). Do not use the above phone number or email address for airfare bookings or questions unrelated to car rental, since the staff will be unable to forward your call or your email. For limo rentals, airport shuttles, airport parking, bus rentals, etc, please go back to the main booking page for those systems and find your way to the help manuals. Also, please do not email any other Airfrugal email addresses about a car rental you booked, as only our car rental fulfillment partners as well as the car company itself have access to the reservation.

For rules and contact information, please consult your original package confirmation print-out or email. For additional assistance, please contact our vacation package fulfillment partners at reply@travelnow.com or call 1-800-785-3924(Europe 00-800-60-99-60-99). You may also contact the tour operator, if any, for direct information. Do not use the above phone number or email address for "airfare-only" bookings or questions unrelated to vacation packages, since the staff will be unable to forward your call or your email. Also, please do not email any other AirFrugal email addresses about a vacation package you booked, as only our package fulfillment partners have access to the reservation.

When you click on a fare and go to the final page where you will see taxes included and have the option to put in a credit card, there will be a click-box you can select to add trip cancellation insurance. These are special rates that can only be booked at the time of purchase.

Be sure to click the link next to the box to view the terms of the insurance, especially to see the coverage amounts, since only certain amounts of coverage are currently possible. If the coverage does not appear to cover your entire trip cost, you may wish to book trip insurance using the alternate link in our Travel Tools section of the home page.

Regardless of which place you booked the insurance, if you need to make a claim, please consult the separate email that you would have received confirming your insurance for contact details. If you did not receive that email due to spam blocking, email server failure, or a misspelled email address, please use our page to contact us.